Shipping & Returns
Kiss Kouture Online Return/Exchange Policy
We recommend all customers get measured properly before ordering dresses. Please follow the guidelines of the size chart for the company of your choice. All companies have different sizes. All local customers may come in for the proper measurements. All merchandise purchased online are considered special order. There will be no returns or exchanges. All cancellations must be made within 24 hours. We will call to confirm order. If we are unable to reach you within 24 hours we will proceed with the order.
Kiss Kouture Try-On Policy
When you visit our store you can try on as many dresses as you wish. All we ask is that you have on all of your undergarments when trying on the dresses.
Can I exchange an item?
Yes. If exchanging you have within 24 hours of receiving your item, to email Kiss Kouture regarding the problem with your item and 7 business days to return the item which the customer is responsible for.
Unauthorized returns will not be honored, and Kiss Kouture will not be responsible for any items returned without a tracking number. Kiss Kouture is not responsible for any items damaged as a result of improper care, including failure to follow all handling and cleaning instructions.
How does exchanging the gown work?
All exchanges must be of equal value or more. Any items that are discontinued are FINAL SALE, they will not be eligible for exchanges.
When returning the gown it must be in the same condition as shipped to you. (Ex: On the hanger, Folded, In plastic/ garment bag, Tags and labels still intact.)
All exchanges are subject to Management’s approval, it will be under Kiss Koutoure’s degradation if the gown will be allowed to be exchanged.
What is the return policy?
Kiss Kouture does not issue refunds. If for any reason you are unhappy with your purchase you will be issued a Kiss Kouture EGift (Store Credit).
What happens if my package gets lost?
Kiss Kouture is not responsible for any lost shipments.
Please note that unless the item is faulty, the following items will not be exchangeable.
-items that have been worn, damaged, or altered from their original condition.
-sale items, markdown items, items sold during promotions.
Will I have to pay for Postage and fees?
Unless an item is confirmed to be faulty, postage fees and rush fees cannot be refunded. Return postage costs are the customer’s own expense.
All returns must be shipped via UPS ONLY
Kiss Kouture is an authorized retailer for ALL designers on our website. All dresses will be shipped in the original packaging with authenticity tags attached. Beware of cheap imitation dresses for much lower cost. All of our stock come directly from the manufacturer to guarantee a genuine product for your money.