FAQs

WHAT IS THE PRICE RANGE OF YOUR GOWNS?

There isn’t a magical number as to how much a formal gown costs. It varies from gown
to gown, designer to designer, and customer to customer. However Kiss Kouture gowns
range from $300 to $8,000 depending on designer and gown. Keep in mind that Kiss
Kouture also has sale and clearance racks year around so we always have something
in everyone’s budget.

DO I NEED AN APPOINTMENT TO TRY ON PROM GOWNS?

Yes If you would like to try on prom dresses, we ask that you make an
appointment so that we have one of our talented Kiss Kouture Consultants
available to work with you and so that we can make sure we have a fitting
room open for you. Prom/ Wedding gown appointments require a total of 2
hours – 1 ½ hours for you to try on dresses and place your order and 30
minutes to disinfect and air out for health reasons. That means we have a
certain number of time slots available on our busiest days of the week and
book the calendar in a way that maximizes the number of customers we can
accommodate.
That being said, we welcome all of our prom/wedding customers and their
families with open arms, and are always excited when someone walks into the
boutique with or without an appointment. If you drop in with no appointment
and someone is available to work with you, we absolutely will take you. Keep
in mind that all scheduled appointments are our highest priority! That said, we
think we do our best work and give you the best experience when we have
time to plan, so we ask that you make an appointment by going clicking on
appointments, or calling us at 313-740-7404.

HOW MANY GUESTS SHOULD I INVITE TO MY APPOINTMENT?

Due to COVID, we are currently requesting that you invite no more than 2
people to attend your weekend appointment and 3 people for your weekday
appointment. However, we recognize that some people have large families or
girl squads. For those parties wanting to bring a larger group, we ask that you
simply let us know and we will gladly accommodate your crew during
off-hours. Alternatively, you can book one of our special appointments, which
includes private use of the boutique for your group, nibbles, champagne, a
bouquet, and swag bag.
In general, we recommend you invite the people who know you inside and out
and whose opinions you value and trust. How many people fall into that
category is up to you! Our Customers have the greatest success in finding
their gown when they are surrounded by people who love them and want to
celebrate this milestone in their life. Remember that you can always bring
back a larger group once you have selected your gown.

WHAT SIZE ARE YOUR GOWNS?

We don’t believe in “one size fits all.” The gowns at Kiss Kouture are in a wide
variety of sizes, from sizes 00 to 26. We strongly believe that every customer
should feel comfortable and have many beautiful options to try on when she’s
shopping for the dress.

WHAT SHOULD I EXPECT WHEN I ARRIVE AT THE BOUTIQUE?

When you arrive at Kiss Kouture, we’ll be taking you and your guest’s
temperatures. Anyone with a temperature higher than 100.4 will not be permitted
into Kiss Kouture. Face masks are required. You’ll be asked to fill out a quick
questionnaire about your recent travels, and complimentary hand sanitizer is
available throughout the store.

CAN I BRING CHILDREN TO MY APPOINTMENT?

While we love little ones, we know a 90-minute appointment can feel like an
eternity to kiddos—and bored little kiddos are often disruptive and distracting
little kiddos. Also, while we strive to make the dress shopping as comfortable
and safe as possible, the reality of working in a formal salon means lots of loose
pins, needles, and other small objects that can quickly become safety hazards in
little hands. If you’d like to involve your child(ren) in your gown shopping
experience, we invite you to bring them to your final fitting where they can get the
full “princess” experience without all the waiting.

WHAT IS YOUR APPOINTMENT CANCELLATION POLICY?

We require a credit card number to reserve your appointment time slot, but it
is not charged unless you cancel less than 24 hours prior to your appointment.
If you cancel less than 24 hours before your appointment or do not show, your
credit card will be charged $50. The reason for this cancellation fee is that the
prep work associated with a formal gown appointment to make it special for
you requires at least 24 hours, and we are unable to fill that slot if you cancel
less than 24 hours before. However, if you re-book an appointment and
subsequently buy a wedding dress from us at that later date, you can put the
$50 cancellation fee towards that purchase.

CAN I TAKE PHOTOS?

Of course! We just ask that you wait until you’ve narrowed down your choices to no
more than 2 dresses. Taking photos of every dress really slows down the appointment
and we want you to have time to try on all the dresses you want. Besides, no one wants
a bunch of pictures of dresses they don’t even like cluttering up their phone, right???

WHAT TYPE OF PAYMENT DO WE ACCEPT?

We accept Cash, Visa, MasterCard, American Express, Discover, Credit/Debit
Cards, Cash App, and Check (final or complete payment by check is not
permitted).

DO WE HAVE LAYAWAY?

Yes, Kiss Kouture does have Layaway. A down payment of $100 is required
for gowns under $400 after taxes. And a down payment of $150 is required for
gowns between $400 – $600.00 after taxes. $200.00 over $600

PROM REGISTRY

Will someone else have on my gown at prom? As a formal gown store that offers many selections of prom gowns, we register
all of the girls that purchase gowns from Kiss Kouture to Prom Registry.

What is Prom Registry?
Prom Registry is a database system that we have integrated with our system
for local and non-local schools so that we may keep track of what gowns we
have sold to girls going to Prom. Prom Registry lets us know when helping
choose that perfect gown if someone will have the same gown as you. If the
gown is already registered, we won’t sell it again to someone else EVEN is in
a totally different color and size.

Do we make gowns?
Kiss Kouture does not custom make gowns.

Do we only sell prom gowns?
No Kiss Kouture sells a variety of gowns for many occasions. Such as,
Homecoming, Formal, Semi-Formal, Black Tie Events, Mother of the
bride/groom, Bridesmaids and more.

Does Kiss Kouture Buy pre-worn gowns?
No Kiss Kouture is not a consignment or resale store. We do not purchase pre
worn gowns.